It’s a New World in Vegas: Fewer Casino Floor Supervisors, And More Surveillance Technology

It was inevitable, I suppose.

Even casinos are laying off people…in Vegas (it has been a given in Atlantic City).

But it is somewhat surprising that floor supervisors, who after all… are there to watch over theft and cheating… are being laid off.

No doubt (if you’ve been to Vegas recently) there are fewer suits hovering around blackjack, roulette and craps tables these days to make sure there’s no monkey business.

Casinos are trimming their biggest expense — labor — and relying on technology to fill the gap.

But will it work?

Security experts and casino employees suggest that downsizing comes at a price — the risk of the theft of cash and chips when the temptation to steal is at an all-time high.

In Las Vegas, supervisors who used to watch one to four tables per shift watch six to 10 tables, reflecting a gradual, years-long downsizing.

Their immediate supervisors, the pit bosses, have been phased out at some casinos, following the same fate as other casino jobs now performed by machines or remaining employees.

The trend, coupled with more sophisticated video surveillance, has also changed the role of some supervisors, who earn from $60,000 to $80,000, from security eyes to customer-service workers focusing on high rollers.

The supervisors also have been freed up from tracking gambling action at the tables, thanks to the use of loyalty cards and computers.

I guess we’ll see if all this ultimately pays off for casinos.

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